Privacy policy

Last updated: 30 October 2026

This policy explains what information Ten12 Mentors ("we") collects when you use tentwelvementors.com and the Ten12 Mentors platform, why, and how we protect it. We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

Information we collect

• Account: name, email address, mobile number and a securely hashed password.
• Purchases: plan, billing period, country, TradingView username (optional), order reference, coupon used and the payment ID from our payment gateway. Card, UPI and bank details are collected and processed by the payment gateway (currently Razorpay), never stored by us.
• Workspace data you enter: journal trades, notes, tags, screenshots, risk settings, pre-trade checklist, paper trading account, Academy progress and notification preferences.
• Ten12 Challenge: your leaderboard name and results are shown publicly; your name and email are never shown. To keep the limit of three attempts per person fair, we store a device identifier (in your browser's storage and a cookie) and a one-way fingerprint of your device and network, kept only as salted hashes, used only for the challenge and shown to no one else.
• Ten12 GuardX: if you connect a MetaTrader account, the Expert Advisor sends its account number, broker and server name, balance, equity, open positions, closed trades, deposits and withdrawals, and we keep your risk rules and the log of what GuardX did. We never receive your MetaTrader password.
• Telegram: if you join a Ten12 Pro Telegram channel (MacroIQ Pro, AlgoNyst Pro or Gold ScalpX Pro), we keep your Telegram user ID and invite-link status so we can manage access while your plan is active.
• Contact form and support: your name, email, phone number (optional) and message.
• Technical: IP address and browser details in server logs and for security (for example to block repeated failed logins).

How we use it

To run your account and the tools you use; to give and manage access to paid features; to send receipts, account and access emails, renewal reminders and, if you turn them on, notifications; to answer your messages; and for security and preventing misuse. We do not sell your data, and we do not use your journal or trading data for advertising.

Who processes it

Our web host (Hostinger) stores the website and its data in its data centers. Our payment gateway (currently Razorpay) processes payments. Emails are delivered through our hosting provider. Telegram, when you join a Ten12 Pro Telegram channel. TradingView, only if you give us your username for access to a Ten12 tool there. Market data for charts and paper trading is loaded from public sources (Binance and Yahoo Finance); no personal data is sent to them by us.

Cookies and browser storage

We use a login cookie to keep you signed in, and your browser's local storage for small preferences such as filters. If we turn on Google Analytics, it measures visits in aggregate (with IP anonymization). Videos are embedded from YouTube in privacy-enhanced mode and load only when you press play. We do not use advertising cookies.

Security

Passwords are hashed, connections use HTTPS, and member data files are kept outside public web access. Screenshots you upload are only shown to you.

How long we keep data

Account and workspace data are kept while your account is active. Order and payment records are kept as long as tax and accounting law requires (generally 8 years). Contact-form messages are kept for up to 2 years. Ask us and we will delete your account and workspace data, except records we must keep by law.

Your rights

You can export your journal at any time from the workspace, and ask us to access, correct or delete your personal data, or withdraw a consent you gave, by emailing email us from your account's address. For any privacy concern, write to our grievance contact at the same address; we reply within 7 working days.

Contact

Ten12 Mentors, Vardhman, Sector 90, Gurugram, Haryana 122505, India.
Email email us, phone and WhatsApp +91 82870 21744, Monday to Saturday, 10:00 to 19:00 IST. Or use our contact form.