Terms & Conditions

Last updated: 30 October 2026

These terms apply to your use of tentwelvementors.com and the Ten12 Mentors platform: the online workspace and its tools, Ten12 MacroIQ, Ten12 AlgoNyst, Ten12 GuardX, the paper trading simulator, the Ten12 Challenge, the Ten12 Mentors Academy and any live learning session (together, the "Service"). The Service is provided by Ten12 Mentors, Vardhman, Sector 90, Gurugram, Haryana 122505, India ("Ten12 Mentors", "we"). By creating an account, buying a plan or using the Service you accept these terms.

1. What Ten12 Mentors is

Ten12 Mentors is educational software and a learning platform for people who want to learn to trade with discipline. It provides market-analysis software (Ten12 MacroIQ: scores, Top setups, sentiment and positioning, seasonality and momentum), risk-management software (Ten12 GuardX, a risk and position size calculator), a paper trading simulator and the Ten12 Challenge that use virtual money only, a trade journal and analytics, an economic calendar, and courses.

Ten12 Mentors does not provide investment advice, research reports, trading tips, signals, portfolio management, brokerage, custody of funds or any other regulated financial service, and is not registered with the Securities and Exchange Board of India (SEBI) or any other regulator as an investment adviser or research analyst. Scores, readings and examples on the Service are general and educational: they do not take your finances, objectives or risk tolerance into account and are not a recommendation to buy, sell or hold anything. We never execute trades for you or hold your money.

2. Eligibility

• You must be at least 18 years old.
• You are responsible for checking that trading any instrument discussed on the Service is legal for you where you live. For example, under India's Foreign Exchange Management Act, residents of India may not trade forex or CFDs through offshore platforms; the Reserve Bank of India publishes an Alert List of unauthorized platforms. Paper trading or reading about a market on the Service is not an offer of that market.

3. Accounts

• Accounts work once you confirm your email address. Learner accounts need a Gmail address or an official email on your own domain, and every account needs a mobile number. Buying Pro opens an account with the checkout email, which you activate from the email we send.
• Keep your login details private. One account per person; accounts may not be shared.
• You are responsible for activity on your account. Tell us at once if you think someone else has used it.
• We may suspend accounts that break these terms.

4. Plans, prices and payment

• Learner (free): the core tools with the limits shown on the pricing page (for example 20 journal trades a month).
• Pro: a prepaid subscription for 1 month (US$49) or 12 months (US$399) that includes every paid feature described on the pricing page at the time of purchase, including the four private Telegram channels: Ten12 MacroIQ Pro, Ten12 AlgoNyst Pro, Ten12 Gold ScalpX Pro and Ten12 SignalX Pro. Earlier Premium plans are now Pro.
• Pro Telegram channels: Ten12 MacroIQ Pro receives MacroIQ scores, bias changes and the top setup after each refresh; Ten12 AlgoNyst Pro receives AlgoNyst trade plans and model trades; Ten12 Gold ScalpX Pro receives Gold ScalpX model trades; Ten12 SignalX Pro receives the team's educational trade studies and their updates. Invite links are personal and work once; do not share them. Access to the channel ends when your plan ends. The alerts are educational model alerts and general market context for learning, not a recommendation to buy or sell, and may be delayed or missed when Telegram or our data sources fail.
• Prices are set in US dollars and charged in Indian rupees (INR) at the exchange rate shown at checkout. The exact rupee amount, including any applicable taxes, is shown before you pay. Payments are processed by our payment gateway partner (currently Razorpay) by card, UPI, net banking or wallet; we never see or store your card details. Where we offer a manual UPI payment, you enter the UPI reference and we confirm it within 24 hours.
• Coupons (such as LAUNCH20) apply only at checkout, may have conditions (plan, billing period, one use) and have no cash value.
• Plans do not renew automatically. Access is delivered as set out in the shipping & delivery policy; cancellations and refunds follow the cancellation policy and the refund policy.

5. Paper trading and the Ten12 Challenge

• The paper trading simulator and the Ten12 Challenge use virtual money only. Simulated fills use live or delayed third-party prices and simplified costs; real trading will differ. Prices for some markets (for example the US indices) can be delayed by several minutes.
• The Ten12 Challenge is a free, two-phase educational simulation for Learner members, open from 12 November 2026, with a new monthly leaderboard starting on the 12th of each month. Three attempts per person in total; attempts from different accounts on the same device count together. Its prize is a Ten12 Mentors Pro membership with no cash value. Passes are reviewed, and multiple accounts, shared devices or misuse of the simulator void the prize. It is not a contest for money and not an evaluation for any prop firm.

6. Ten12 GuardX

Ten12 GuardX (Pro) is discipline software for your own MetaTrader 4 or 5 account. Through the Expert Advisor you install, it closes positions and deletes pending orders that break the rules you set, and stops new trades during the cooldown you choose; it never opens trades or places orders for you. Closing at market can mean slippage, and rules apply only while your terminal runs and is connected. You stay responsible for your account, your broker and your trading.

7. Acceptable use

• Do not share, resell, forward or publish paid content, course material or your login.
• Do not attempt to break, overload, scrape or reverse-engineer the Service or other members' data.
• Do not use the Service, or anything from it, to give paid investment advice or tips to others, or present it as such.
• Use a respectful leaderboard name and behave respectfully in live sessions and community features.

We may remove access without refund for serious or repeated breaches.

8. Your content

Your journal entries, screenshots, settings, paper trading and GuardX data belong to you. You give us permission to store and process them only to run the Service for you (and, if you take the Ten12 Challenge, to show your chosen leaderboard name and results). See the privacy policy.

9. Intellectual property

The software, scoring methods, lessons, text, charts and the Ten12 Mentors name and logo belong to Ten12 Mentors or its licensors. Your plan gives you a personal, non-transferable license to use them for your own learning during the period paid.

10. Availability and changes

We work to keep the Service available but do not guarantee it will be uninterrupted or error-free, or that third-party data (prices, economic data, positioning reports) is complete or correct. We may improve, change or retire features or courses. If a change materially reduces a paid plan you have already bought, contact us and we will offer a fair remedy, which may be a pro-rata refund.

11. No liability for trading decisions

To the extent the law allows, Ten12 Mentors is not liable for any trading losses, lost profits or indirect losses arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

12. Changes to these terms

We may update these terms. We will show the date above and, for significant changes, tell members by email or in the workspace. Continuing to use the Service after a change means you accept it.

13. Governing law and grievances

These terms are governed by the laws of India. We will first try to resolve any complaint with you in good faith: write to email us and we acknowledge within 2 working days and aim to resolve within 15 working days. Disputes that cannot be resolved this way are subject to the exclusive jurisdiction of the courts at Gurugram, Haryana.

Contact

Ten12 Mentors, Vardhman, Sector 90, Gurugram, Haryana 122505, India.
Email email us, phone and WhatsApp +91 82870 21744, Monday to Saturday, 10:00 to 19:00 IST. Or use our contact form.